Job Opportunity for Technical Support Consultant - VIETNAMESE Speaking in Penang, Malaysia

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From: Anna.Chrismella@emeriocorp.com Anna Chrismella
To:
Date: Tue, 12 May 2015 12:19:32 +0800
Subject: Job Opportunity for Technical Support Consultant - VIETNAMESE Speaking in Penang, Malaysia

Dear, Everyone,

My name is Anna Chrismella Casiquin- Talent Acquisition Specialist from Emerio Corporation.

Sorry for the unsolicited email. I would like to know if you can share this opportunity with your Vietnamese friends in Fresh IT, Computer Science or Engineering/ Technical Support Consultant friends.

I am currently representing one of my MNC client in Malaysia as they are looking for a VIETNAMESE Speaking Technical Support Consultant to be base in Penang Malaysia.

If you are keen on the opportunity, please send me your updated CV in word document filetype.

You may also post this job opportunity in Vietnamese Linked in, facebook and send the CV to my email - anna.chrismella@emeriocorp.commailto:anna.chrismella@emeriocorp.com

About Emerio
In summary, Emerio, an NTT Communications company, is a technology services and outsourcing company. With deep industry knowledge, business process expertise, global resources and a proven track record, we deploy the right people, skills and technologies to help clients improve their performance. We help organizations achieve consistent quality and operational cost reductions through optimized service delivery models and process improvements. Emerio offers cutting-edge solutions in the areas of Application Services, Infrastructure Services and Business Process Outsourcing.

Since our inception in 1997, some of the world’s leading companies across industry verticals have leveraged Emerio’s globally networked delivery model to maximize their returns. Our track record of successful deliveries has been the single pivotal factor for our growth - reflected in our customer retention track record.

Today, Emerio is supported by over 1,400 employees spread across 14 countries across Asia, UK, Germany and the USA, including delivery centers in Singapore, Malaysia, Philippines, Indonesia, Thailand and India. For more information, please see the attachment or visit our website www.emeriocorp.comhttp://www.emeriocorp.com. I hope you’re interested with this position and waiting to hear from you

Position Title:

VIETNAMESE SPEAKING - TECHNICAL SUPPORT CONSULTANT

Key Job responsiblities:

•      Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly.
  

•       Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools.
  

•       Use appropriate troubleshooting techniques by using the relevant FAQ 's and tools to identify and isolate the defects  and follow guidelines on dispatching onsite engineer, if need arises.
  

•       Responsible to meet customer SLA's agreed in place.
  

•       Responsible for setting customer expectation and escalate  issues in case of need/process related  to the higher level  in order to resolve the issue to the customer's complete satisfaction.
  

•       Remain up-to- date of the project in scope and also on current industry standard process and technologies.
  

•       Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management.
  

•       Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  

•       Complete required process/technical/refresher/security training modules on time to remain competent of the knowledge to support the customer.
  

•       Display time flexibility towards shifts as per work floor requirements
  

•       Analytical, articulate, result-oriented and provide excellent follow-up.
  

•       Displays excellent communication skills (verbal & written) and works effectively with customers from various cultural backgrounds who have varied levels of technical knowledge.
  

•       Other duties as assigned from supervisor.
  

Mandatory Skills:

Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
Required language(s): English & VIETNAMESE
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Bayan Lepas,Penang
Preferably Junior Executives specializing in IT/Computer - Hardware or equivalent.

Company & Work Location:

Penang, Malaysia

BENEFITS: 1,000 MYR Relocation allowance (ONE TIME), 1 RT flight Ticket from Vietnam to Malaysia, 1 year working visa and renewable, 12 Annual Leave and 14 Medical Leave for 1 year, Medical Insurance card

Note: If you do have colleagues who meet the following criteria or might be interested with this position, please feel free to forward their resumes to me.

Warmest Regards,

Anna Chrismella Casiquin | Talent Acquisition Specialist

‘Improving Lives’

[Description: emerio]

Emerio (Malaysia) Sdn Bhd
Bangunan Emerio Cyberjaya, Lingkaran Teknokrat 3 Barat,
63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.
Tel: +60383184908 | Mobile: +60166147834
For more career opportunities ,please follow me :
Twitter: ITMalaysiaJobs
Linkedin: Anna Chrismella Casiquin
www.emeriocorp.comhttp://www.emeriocorp.com